HOW TO START A RETURN OR EXCHANGE
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Head to returns.rokfit.com (or rokfit.com/pages/returns).
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Enter your Order Number and Email Address (or Zip Code) to locate your order.
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Select the item(s) you wish to return or exchange and choose your preferred resolution (Exchange, Store Credit, or Refund).
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Print your prepaid USPS return label or save the digital QR code directly to your phone for printerless drop-off at any USPS location.
U.S. RETURN OPTIONS & FEES
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Exchanges: 100% Free return shipping ($0 fee) on all size, color, or product swaps. (US / Domestic orders only)
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Store Credit: 100% Free return shipping ($0 fee) + Extra 10% Bonus Credit added to your store credit gift card. (US / Domestic orders only)
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Refunds: A flat $5.00 return shipping fee is deducted from your refund total back to the original payment method. (US / Domestic orders only)
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Original shipping costs are non-refundable.
RETURN REQUIREMENTS & EXCLUSIONS
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Timeframe: Return requests must be initiated within 30 days of delivery.
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Condition: Items must be returned in new, unworn, and unwashed condition with original tags attached.
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Defective Items: Must be reported to support@rokfit.com within 5 business days of delivery.
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Ineligible Items: Clearance, final sale items, mystery bags, headwear, underwear, opened/worn socks, and washed or worn tops are non-returnable.
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Wholesale / B2B Orders: Not eligible for return through this portal. Please contact support@rokfit.com directly.
INTERNATIONAL RETURNS
Exchanges are not available for international orders. International customers may request a return for refund or store credit within 60 days of delivery, but are responsible for return shipping postage. Please insure packages for their full value.
Manual Return Address (Authorized Self-Ship / International):
RokFit, Inc.
Attn: RETURNS
581 Enterprise Drive
Edmond, OK 73013
USA